Corporate FAQ

We Have The Best Support Around

Corporate FAQ2020-07-10T15:00:18+00:00
How much do you charge?2020-07-03T12:22:23+00:00

It depends on many things: project scope, time spent on the project and technological issues. We know it sounds vague but its simply honest. Remember that each software project is different, especially if you had a particularly original idea. We do not want to give you an unrealistic estimate, instead we want to provide you with the best quality possible within your budget.

Can the software be upgraded in the future as new technology becomes available?2020-07-03T12:22:23+00:00

Of course! We are always happy to improve, upgrade and further develop our work.

Will my observations concerning the prototypes be factored into the final version?2020-07-03T12:22:23+00:00

Of course. Thanks to the Agile Methodology we are able to iterate the project during its development and include your feedback to improve the product as it is being created.

What happens after you finish my app?2020-07-03T12:22:23+00:00

Hopefully, the app is exactly what you dreamed of :) But apart from delivering a finished product, we are happy to provide you with technical support and app maintenance should you need it. After all, we know our work inside out. Of course if you want to maintain the app by yourself the source code and all technical data are at your disposal, but even in that case, feel free to contact us if you need any help.

Why should I choose you and not hire my own software development team?2020-07-03T12:22:23+00:00

Hiring your own software developers can be a really smart choice, however, the recruitment process is time-consuming and the costs of keeping an in-house programming team are very high. You’ll probably need to employ your own software engineers sooner or later but hiring us can help you save a lot of money and time (which is basically the same in a business project).

I want to be involved in the app development process, do you have a problem with that?2020-07-03T12:22:23+00:00

Not at all! We want you to be sure you’ll receive the product you desire. From the planning stage to each finished version, we invite you to evaluate and improve our work. Our philosophy is to work with the client, not merely finish given tasks. We are always ready to listen and communicate.

How can I be sure you work at my project as much as you declare?2020-07-03T12:22:23+00:00

We thoroughly monitor our developers and control how much time they spend on each task down to the exact minute. We use Harvest software and Redmine to track time spent on your project.

How do you guarantee product quality?2020-07-03T12:22:23+00:00

We evaluate the result after every two weeks, we test our work (we conduct both development and acceptance tests), we present it to you, we apply your feedback so you know you get what you are paying for.

How much time will it take for you to make my app?2020-07-03T12:22:23+00:00

To give you a precise answer we must prepare a project scope and create a budget. We shall tell you how much of that scope can be completed within the budget and we’ll be able to estimate how long will it take after at least a month of work. Don’t worry, if you’re not happy with our work after two weeks you can retract from the project with no penalties, this is our trial period and we believe that any reliable software house should give you one.

Do I need to be tech-savvy to cooperate with you and order a software application?2020-07-03T12:22:23+00:00

You certainly do not have to be a software development expert, that’s what we’re here for :) We welcome your experience in that matter if you happen to have any, but are prepared to guide you through the whole process and explain everything. Focus on your needs and we’ll deliver what you require.

Do you develop customized solutions?2020-07-03T12:22:23+00:00

We have generic solutions that can be customized to suit the system needs of an organization. These solutions are built to be tweaked in order to render an institution’s desired workflow.

How long do you unpaid support last?2020-07-03T12:22:23+00:00

We offer a mandatory unpaid support period of a whole year from the date of deployment on our software. This support is given the optimum priority. It is to make sure the users of the software are fully trained and made to understand the ins and outs of the solutions. This is vital for the life-span of the solutions.

How do you host your solutions?2020-07-03T12:22:23+00:00

We host our software solutions depending on what is best for the customer and the solution at large. There are certain solutions that do not need online hosting whereas, there are some that must be hosted online to have any meaningful life cycle. An operational software that is used for institution workflow in order to optimize operations might not readily be suitable for online hosting. On the other hand, if this software solution is between different branches of the institution, then being hosted online is what will make the most out of it.